Privacy Policy

We are committed to safeguarding your privacy and will not share, sell, or disclose customer-identifiable information to third parties without your consent. Exceptions apply only in cases where disclosure is mandated by a subpoena, search warrant, or legal process, or if withholding the information could result in imminent harm to you or others. This policy encompasses information obtained through registration, subscription, and use of our services.

Collection/Use of Information

We collect and use customer-identifiable information for billing, service provisioning, resolving service-related issues, and informing customers about new products or services tailored to their needs. While we may use this information to market our products and services, we will not share or provide it to third parties for their marketing efforts. Customers who opt out of direct marketing for new products and services will have their information excluded from such marketing activities

Security

We employ a range of advanced technology and security measures to protect customer information within our network. Additionally, we have established stringent operational guidelines to uphold customer privacy throughout every level of our organization. As new technologies emerge, we remain committed to updating our policies and enhancing security features to ensure ongoing protection

Communications & Unlawful Activity

We Voice is committed to maintaining the confidentiality of private emails, conversations, and other communications transmitted through its services. These will not be read, listened to, or disclosed to third parties except as necessary to ensure proper service operation or as required by law. Customer-identifiable information may be used to investigate and prevent unlawful activities, threats to service or network integrity, or violations of We Voice's Service Level Agreement.

Account Information

It is important to promptly address customer requests for account information, such as name, address, company details, or billing data. Customers are responsible for keeping their information on file with We Voice accurate and up-to-date.

We Voice enforces a strict zero-tolerance policy against spam. Any spam- related complaints will be taken seriously and may lead to the revocation of We Voice's services or privileges.

Data Protection Act

California's data protection law, the California Consumer Privacy Act (CCPA), as amended, requires We Voice to provide certain disclosures, which are outlined in Section 9. This section applies exclusively to California residents

Online Security

As an internet-based company, we recognize the critical importance of security. To ensure your confidence in making online payments and sharing personal information with us, we have implemented robust security measures. Protecting against fraud and ensuring secure transactions are top priorities, with strict monitoring across all relevant areas of our website. We utilize Secure Sockets Layer (SSL) technology to encrypt your information as it is transmitted from your device to our system. This ensures your details remain confidential, except as outlined in our terms and conditions.

Refund Policy

We Voice's refund policy varies based on whether the refund request pertains to a prepaid plan or a service contract. A full or partial Refunds are typically processed using the same payment method used for the original purchase of the mobile handsets or any other services

Warranty Policy

All mobile handsets come with a 3-month warranty from the date of purchase. The warranty covers the manufacturing defects and malfunctioning hardware components under normal usage. On the other hand, warranty exclusions are physical or liquid damage issues caused by improper use. To file a warranty claim, customers must provide the original receipt and describe the issue. Approved claims will be resolved through repair or replacement at no additional cost to the customer

Prepay Plans

If you purchased the wrong prepay plan, contact We Voice customer service immediately. Explain the issue and request either a refund or a switch to the desired plan. Your chances of a positive resolution improve if the purchased bundle remains unused

Service Contracts

If you’ve activated services and wish to withdraw, you will need to pay for any services already used. For received goods, they must be returned at your expense within 14 days, undamaged and in their original packaging. If you cancel a monthly plan early, you may incur an early termination fee. The fee amount depends on the contract's duration and your service usage